2019 CimaCon

Integrating Service Management concepts within one’s own team can be a challenge. What, with a variety of standards to choose from, and several holistic schools of thought to work through, it can be quite difficult to land single threads of consistency. There are no shortage of hurdles to overcome in that journey either. Now, let’s zoom out from our micro-focus at the team level, and move to integrate SM concepts across an organization’s enterprise-wide operation. Both opportunities to integrate, and hurdles to overcome, expand to seemingly exponential values. So, how does one establish that thread of consistency with so many moving parts? Does the journey stop at the walls of your organization, or is there an opportunity in your b2b or b2c relationship to integrate and refine as well? Join the conversation as we dig into some of these opportunities, and look for ways to move beyond some of the typical hurdles we see when we seek to integrate ITSM in any organization.